Terms of Use.

1. What Domestra is, and what it is not

Domestra (“Domestra”, “we”, “us”) is an online marketplace. It helps homeowners share a home project and receive preliminary price ranges from licensed contractors, and it lets a homeowner choose which contractors, if any, may contact them.

Domestra is not a contractor. We do not perform, supervise, manage, or guarantee any construction or home-improvement work. We do not solicit or negotiate contracts for any contractor, we are not a party to any contract between a homeowner and a contractor, and we do not receive or hold payment from homeowners for the work. If you hire a contractor, you make your own written contract with that contractor and pay that contractor directly.

Contractors on Domestra are independent businesses. They are not our employees, agents, or partners, and we do not control how they do their work.

2. Who can use Domestra, and your account

You must be at least 18 years old and able to enter a binding contract. Domestra is currently intended for projects in California, starting with the Los Angeles and San Diego areas.

You sign in with a one-time link sent to your email address. Keep your email account secure. You are responsible for what happens under your account. Give us accurate information, and tell us if you think someone else has used your account.

We may limit, suspend, or close an account that breaks these terms, puts others at risk, or is used for fraud.

3. How it works for homeowners

You describe your project, add photos, and give your ZIP code. We then show you a list of contractors who are approved, do that type of work, and serve your area, and you choose up to five to invite. Only the contractors you invite can see your project description and photos. They cannot see your name, phone number, or email at that stage.

The contractors you invite can send a preliminary range, or decline. A contractor has 3 days to answer an invitation; if they don't, it closes and you can invite someone else. You can compare the ranges you receive and ask up to five of those contractors to contact you. The order of the list you choose from is based on fit, such as distance, experience, and reviews, and never on what a contractor pays. Only a contractor who accepts your request receives your name, email address, and phone number, and they may use those details only to discuss your project (see the Privacy Policy). A contractor has 3 days to answer a request; if they don't, it closes and you can ask someone else. You can close your project at any time, and doing so ends any request still waiting.

Asking a contractor to contact you, or receiving a range, does not obligate you to hire anyone. We cannot promise that any contractor will respond or accept.

4. Price ranges are preliminary

A range is a contractor's early, non-binding estimate based on the photos and details you gave. It is not a bid, quote, offer, or contract, and it can change after the contractor sees your home or learns more. We do not check whether a range is accurate or reasonable.

A price becomes binding only when you and a contractor sign a written contract. California law requires a written contract for any home improvement project over $500, and caps any deposit a contractor can ask for at $1,000 or 10% of the total contract price, whichever is less (California Business and Professions Code sections 7159 and 7159.5). Read any contract carefully before you sign, and if a contractor asks you for a larger deposit than that, treat it as a reason to stop and ask questions.

5. What “verified” means, and what we do not check

Before a contractor can see projects, we review their California contractor license number against the state licensing board's public record and we review a certificate of insurance they provide. We show a “License verified” or “Insurance verified” badge only after we have done that, together with the date, and we remove the insurance badge when the certificate expires.

A verification is a check at a point in time. It does not mean we endorse the contractor, that their work is good, that they will honor a range, that their license or insurance is still in force today, or that they have no complaints. We do not currently run background checks. You are responsible for your own decision to hire. We encourage you to check the license yourself on the California State License Board website, ask for references, and get everything in writing.

6. No guarantee

Domestra does not guarantee the quality, safety, timing, or price of any work, or that any contractor is or remains licensed or insured. We do not currently offer a guarantee, warranty, or protection program. Any rights you have against a contractor are between you and that contractor.

7. Your project information and photos

You keep ownership of what you upload. You give us permission to store it and to show it to the contractors described above, only so we can run the service. You promise you have the right to share it.

Please do not put your street address, phone number, or email in your description or photos, and try to keep faces, license plates, and documents out of photos. Do not upload anything unlawful, harmful, or that belongs to someone else. We may remove content that breaks these rules.

8. Rules of conduct

Follow our Code of Conduct. In particular, you may not:

• give false information or pretend to be someone else;
• harass, threaten, or discriminate against anyone;
• use the service to break the law, or to collect information about other users for any other purpose;
• try to break, overload, or get around the security of the site;
• post fake reviews or pay for reviews.

9. Cost

Domestra is free for homeowners. We charge contractors, and never homeowners, and we do not receive any part of what a homeowner pays a contractor for work.

10. Emails and texts

We send emails about your account and project, such as sign-in links and when a range arrives. We also text you a code to verify your phone number, and, only if you turn it on separately, time-sensitive texts about invitations and requests; you can reply STOP at any time.

11. Our property

The Domestra site, name, logo, design, and software belong to us or our licensors. You may use the site for its intended purpose, and may not copy or resell it.

12. Disclaimers

The service is provided “as is” and “as available”. To the fullest extent the law allows, we disclaim all warranties, express or implied, including about accuracy, availability, and fitness for a particular purpose. We do not promise that the site will be uninterrupted or error-free.

13. Limits on our liability

To the extent the law allows, Domestra is not liable for indirect, incidental, special, or consequential damages, or for the acts or omissions of contractors or other users, or for the quality or cost of any work.

Our total liability to you for any claim about the service is limited to the greater of $100 or the amount you paid us in the 12 months before the claim. This is the same cap used by comparable marketplaces, including Thumbtack.

Nothing in these terms limits liability that cannot be limited under California law, including liability for our own fraud, willful injury to a person or property, or violation of law (California Civil Code section 1668), or any rights you have that cannot be waived.

14. Your responsibility for your conduct

If you break these terms or the law, and that causes a third party to make a claim against us, you agree to cover our reasonable costs from that claim, to the extent the law allows.

15. Problems and disputes

If you have a problem, use the “Report a problem” link or contact us at contactus@domestra.com. We review every report and aim to respond within two business days. We may help both sides communicate, but we do not decide disputes between homeowners and contractors and are not required to.

California law governs these terms. If we cannot resolve a dispute with you informally within 30 days, either of us may bring a claim in small claims court if it qualifies. Otherwise, you and Domestra agree to resolve the dispute by binding, individual arbitration instead of in court, and each of us waives the right to a jury trial and to bring or join a class, collective, or representative action. The arbitration will be conducted by a single arbitrator under the American Arbitration Association's Consumer Arbitration Rules. Nothing here stops either of us from seeking a court order to stop someone from misusing the site or infringing intellectual property while arbitration is pending, or from seeking public injunctive relief in court, which California law does not allow this agreement to waive (McGill v. Citibank, N.A. (2017) 2 Cal.5th 945).

You can decline this arbitration agreement. To do so, send written notice to contactus@domestra.com within 30 days of first agreeing to these terms, stating that you want to opt out of arbitration and including your name and the email on your account. If you opt out, disputes will instead be decided in the state or federal courts located in Los Angeles County, California. Opting out does not affect any other part of these terms.

This arbitration agreement does not limit any right that cannot be waived under California law, including those described in the section above and in the section on limits on our liability. If any part of this arbitration agreement is found unenforceable, that part is severed and the rest stays in force, except that the class, collective, and representative action waiver may not be severed from the duty to arbitrate; if that waiver is found unenforceable as to a particular claim, that claim (and only that claim) will instead be heard in court rather than arbitration.

16. Changes, ending, and the rest

We may update these terms. For material changes we will give notice, for example by email or on the site, at least 30 days before they take effect. If you keep using Domestra after that, you accept the new terms.

You can stop using Domestra at any time. Homeowners can delete their account and personal details from the account page (see the Privacy Policy for what is kept). If any part of these terms is found unenforceable, the rest stays in effect. These terms, the Privacy Policy, and any rules we post make up the whole agreement between us about the service.

California users: under California Civil Code section 1789.3, you may report complaints to the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs, 400 R Street, Sacramento, CA 95811, or by phone at (916) 445-1254 or (800) 952-5210. [That address is current as of multiple other companies' live terms pages checked in 2026, but worth a quick confirm against the DCA's own site before publishing, since a government office's address is the kind of fact that can quietly go stale.]